- We are looking for a Renewal Executive responsible for managing customer renewals, retention activities, upselling, and cross-selling across existing accounts.
- The candidate will work closely with customers to ensure timely renewals, maintain strong relationships, and support recurring revenue growth.
- The role requires solid coordination, follow-ups, negotiation skills, and the ability to handle multiple accounts efficiently.
Key Responsibilities
- Manage end-to-end renewal activities for assigned customer accounts
- Coordinate with existing clients for contract renewals and subscription continuation
- Build strong customer relationships to ensure high retention and customer satisfaction
- Identify upsell and cross-sell opportunities within existing accounts
- Follow up on pending renewals, quotations, approvals, and payments
- Coordinate with internal Sales, Finance, Support, and Account Management teams
- Maintain accurate renewal data and customer records in CRM
- Share timely renewal reminders and contract updates with customers
- Prepare quotations, renewal agreements, and related documentation
- Ensure smooth execution of renewal processes and account continuity
- Resolve customer concerns during the renewal cycle in coordination with support teams
- Maintain weekly and monthly renewal reports and trackers