This role is for one of the Weekday's clients
Salary range: Rs 700000 - Rs 5000000 (ie INR 7 - 50 LPA)
Min Experience: 6+ years
Location: Gurugram, Haryana, India
JobType: full-time
We are seeking an experienced and results-driven Head of Retail Operations to lead and scale our retail café business. This leadership role is ideal for someone who has successfully managed multi-store café operations, driven operational excellence, and played a key role in launching new outlets. The ideal candidate combines solid business acumen with hands-on operational expertise and is passionate about delivering exceptional customer experiences while ensuring sustainable business growth.
As the Head of Retail Operations, you will be responsible for overseeing day-to-day operations across multiple café locations, optimizing store performance, implementing operational best practices, and leading new store expansion initiatives. You will collaborate closely with cross-functional teams including finance, marketing, supply chain, HR, and leadership to ensure seamless execution of business objectives.




Key Responsibilities
Lead end-to-end retail café operations across multiple locations, ensuring operational efficiency, profitability, and consistent brand standards.
Drive sales growth by implementing operational strategies that enhance customer experience and maximize store performance.
Plan and execute new store openings, including site readiness, vendor coordination, equipment installation, staffing, training, compliance, and successful launch.
Develop and standardize operating procedures to ensure consistency across all outlets.
Monitor key performance indicators (KPIs) such as sales, footfall, inventory, labor costs, food costs, customer satisfaction, and profitability.
Work closely with procurement and supply chain teams to ensure uninterrupted product availability and efficient inventory management.
Build, mentor, and lead high-performing operations teams, store managers, and regiona

📌 Head of Retail Operations (Gurugram)
🏢 Weekday AI
📍 Gurugram