Conversational Developer
Department: 73-436 - Customer Services - CoE
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Amit Juyal

Description
Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on creative projects that reach millions of fans worldwide. Leeds offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Leeds is the perfect place to make your mark and grow your career.

As our new Conversational Developer you'll have the opportunity to:
Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voicechannels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems,



enabling next-gen automation and personalization.
Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

You'll be set up for success if you have:
Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messeng

📌 Conversational Developer (India)
🏢 Dazn
📍 India