Overview
Builds and maintains customer engagements with a focus on timelines and quality of customer contact. Works to identify contacts in new accounts and builds customer engagement. Conducts background research on existing accounts. Captures key learnings about customers, history, and interest. Understands customer business and goals, and uses available digital tools to conduct research. Monitors customer satisfaction metrics and acts on feedback appropriately. Attends to renewals and addresses renewal options with internal partners and customers to align business outcomes. Determines priority for each account in portfolio. Identifies and orchestrates resources and sales plays to execute against prioritization. Helps customers drive value from existing Microsoft investments. Collaborates with others, both internally across teams and externally to Microsoft in order to achieve revenue targets. Identifies and qualifies opportunities and pursues through lifecycle, and drives adoption through to cross-sell/upsell to new opportunities. Stays up to date on Microsoft offers and solutions.



Uses knowledge to engage with customers and with internal teams. Develops and implements plan to build and maintain product and solution expertise.

Responsibilities
Account Management
Strategically determines priority and depth for each account in the portfolio. Coordinates cross-functional resources to develop and execute against prioritization. Leverages relevant data (e.g., individual customer plan, analysis, available resources/programs) to craft and implement strategic plans that meet or exceed quota for the upcoming quarter/half. Ensures a strategic and cohesive plan across consumption, upsell, and renewal. Utilizes investment programs to maximize impact across customers. Leverages existing sales plays and prioritized partners to drive recent business and pipeline creation. Coordinates and participates in the development of success plans for unified support and consumption plans fo

📌 Digital Account Manager (Bengaluru)
🏢 Microsoft
📍 Bengaluru