What you’ll do:
The Service Cloud Business Analyst serves as the primary liaison between business stakeholders and the IT function, leveraging expertise in business analysis to recommend and implement solutions that enable the organization to achieve its goals.
The Business Analyst with expertise in business analysis tools and techniques and extensive experience in enterprise-wide process and technology transformations and implementation. The ideal candidate has experience with master data management programs, data hubs ERP (SAP, Oracle) implementations or Salesforce Service Cloud implementations and has experience with any Field Service platforms. The candidate ideally has delivered projects in an agile/scrum methodology. The candidate will provide thought-leadership in driving project objectives forward within the Field Service, Case Management, and Knowledge Management Capability practices.




The Business Analyst is responsible for business analysis planning and monitoring; requirements elicitation; requirements management and communication; enterprise analysis; requirements analysis and solution assessment and validation on large projects in alignment with the Eaton project management process standards.
The BA is self-managed and has the ability to estimate project work, define business requirements planning & approach, stakeholder assessment, plan, facilitate requirements elicitation workshops/interviews, perform analysis of requirements, manage traceability of requirements through design, development and validation, able to prepare and lead UAT plan, scripts and testing.
Business Analysis Planning: Plan the business analysis approach for projects, determine the deliverables, estimate business analysis effort, and determine metrics to be used to monitor the success of analysis work.
Requirements Elicitation: Conduct requirements gathering activities (brainstorming, focus groups, interviews, observation, prototyping, workshops), document the results, and validate

📌 Specialist IT (Pune)
🏢 Eaton
📍 Pune