Role Description

Job Description – Senior ServiceNow Developer Focus: ITSM, Security Incident Response (SIR), Unified Security Exposure Management (USEM), Integrated Risk Management (IRM), and Integrations Role Summary The Senior ServiceNow Developer will design, build, and maintain solutions across IT Service Management (ITSM), the ServiceNow Security Operations suite — Security Incident Response (SIR) and Unified Security Exposure Management (USEM) — and Integrated Risk Management (IRM), with a solid emphasis on enterprise integrations. The candidate should have a deep background in ServiceNow development and customization and a proven ability to deliver secure, scalable solutions that connect service management, security operations, and risk processes with the wider enterprise tool landscape (SIEM/EDR, vulnerability scanners, threat intelligence, and GRC data sources). This role requires strong hands-on scripting, integration engineering, and platform-governance skills, and the judgement to protect sensitive security and risk data through robust access controls.



Key Responsibilities

Lead the design, development, and implementation of ITSM solutions, including Incident, Problem, Change, and Request Management, Service Catalog items, workflows, SLAs/OLAs, and request-fulfilment processes.
Configure and extend Security Incident Response (SIR), including the security incident lifecycle, response playbooks and Flow Designer flows, automated enrichment, and analyst workspaces, aligned to frameworks such as MITRE ATT&CK.;
Build integrations that create and enrich security incidents from SIEM, EDR, threat-intelligence, and other security tooling, and orchestrate automated response actions.
Implement and extend Unified Security Exposure Management (USEM) — ServiceNow's unified vulnerability and security-exposure management capability — including ingestion and normalization of findings from vulnerability scanners and security tools, risk- and business-context-based expos

📌 Lead I (Bengaluru)
🏢 UST
📍 Bengaluru