We are hiring a Manager – Capacity Building and Knowledge Management for a full time PMU role based in Patna. The role will lead training design, capacity-building planning, stakeholder learning, knowledge documentation, communication support, best-practice capture, grievance redressal support, and change management activities.
The position requires experience in designing and delivering capacity-building programmes, developing learning materials, facilitating workshops, documenting knowledge products, and engaging with government and institutional stakeholders.
Key Responsibilities
Develop a capacity-building strategy and annual training plan for programme stakeholders.
Conduct training needs assessments for institutions, implementation partners, field teams, and government stakeholders.
Design and deliver workshops, orientation sessions, training modules, toolkits, SOPs, handbooks, FAQs, and learning materials.
Facilitate learning sessions for institutional teams to strengthen implementation quality, reporting, compliance, industry engagement, and sustainability.




Document best practices, case studies, implementation models, lessons learned, process notes, and replicable approaches.
Support stakeholder communication, outreach, and engagement activities.
Prepare presentations, knowledge briefs, workshop reports, event documentation, communication material, and learning notes.
Support grievance redressal processes by tracking issues, documenting complaints, coordinating follow-up, and monitoring resolution.
Apply change management approaches to improve stakeholder adoption, institutional ownership, and programme effectiveness.
Conduct feedback exercises to assess training effectiveness, capacity gaps, stakeholder readiness, and change-adoption progress.
Coordinate with government teams, training institutions, industry partners, field units, and implementation agencies.
Qualifications
Postgraduate degree in Management, Public Administration, Social Sciences, Education

📌 Manager – Capacity Building and Knowledge Management (Bihar Sharif)
🏢 Crisil
📍 Bihar Sharif