RESPONSIBILITIES:
Client Relationship
Responsible for day-to-day relationship with key contact (ie. The ‘owner’ of the Worldpanel subscription within the client organisation)
Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these
Continue to develop a broader network of contacts with the client while maintaining existing relationships
Utilise high levels of in office presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office
Manage the client’s expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities

Account Handling
Manage the account administratively,



dealing with internal departments such as accounts and operations to make sure communication and dispatches to the client are professionally and accurately handled
Ensure contractual obligations are known and adhered to, escalating issues if required in good time
Actively contribute to monthly forecasts in line with the revenue phasing done
Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards
Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets
Seek to deliver benefits led solutions in your proposals, encompassing the full range of KWP services
Look for revenue opportunities outside of your main contact
Manage and plan the account resource to avoid drops in service quality
Ensure appropriate inductions and training programmes are provided to client users

Service Development
Highlight and escalate client concerns with any W

📌 Research Director (Mumbai)
🏢 Worldpanel
📍 Mumbai