GENERAL SUMMARY

Center for Creative Leadership (CCL) is a US-based, world-renowned provider of
leadership research, coaching, and consulting with over 50 years of experience,
dedicated to advancing the understanding, practice, and development of
leadership for the benefit of society worldwide. CCL has a Global Capability
Center in India which hosts roles across CCL’s Global locations and within this
organization. The Implementation Manager is accountable for the successful
execution of client accounts across multiple levels of customization and lines
of business. Acts as a strategic operations partner to the sales team in
pre-sales activities; providing thought partnership for scope, resourcing, and
logistics. Manages all aspects of assigned accounts to ensure work is completed
on time and within scope; has overall responsibility for ensuring scope
management, schedule internal/external staffing, outside vendors and contract
deliverables. Guides and manages event production criteria and overall account
performance.

PRINCIPAL DUTIES & RESPONSIBILITIES





CLIENT ENGAGEMENT & PROJECT MANAGEMENT:

* Manages a portfolio of client accounts and has overall accountability
ensuring exceptional client experience and the successful execution of all
contracted activities.
* Sets strategic direction for and execute large-scale complex projects, e.g.,
multi-cohort, global delivery from contracting to program close. Manages all
aspects of the agreed upon service levels.
* Proactively assesses project risks (e.g., loss of revenue, loss of
reputation, successful execution of contract deliverables) and partners with
teams to develop mitigation strategies and resolutions.
* Secures resourcing for all phases of the project (people, facilities,
vendors, hotels, materials)
* Serves as the operations partner in multiple client account teams with
diverse levels of complexity and customized program designs.
* Drives alignment within client teams by regularly communicating milestones &
contr

📌 Implementation Manager (India)
🏢 CCL Greater China
📍 India