Job Summary

To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss.

Key Responsibilities

Negotiate & collect overdues from customers where required.
Exercise adequate control over Agency performance in terms of
Recruitment & training of field collectors
Managing agency and field collector productivity
Capacity Planning
Managing agency performance in terms of resolution - both front-end and net resolution
Training on Code of Conduct and Compliance requirements
Ensure proper documentation of Collection related activities and updating of CACS.
Timely assignment of Collection cases to Agencies
Conduct periodic Collection Agency Audit
Ensure legal recourse and follow up on delinquent accounts where applicable .
Ensure closure of complaints in timely manner

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance





Promote an setting where compliance with internal control functions and the external regulatory framework is a central priority of the business
Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis.
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively

📌 Manager, Agency Collection, CPBB (Mumbai)
🏢 Standard Chartered India
📍 Mumbai