Job Summary

Lead governance and oversight of partnerships in Collections, ensuring regulatory compliance, effective controls, risk management, and audit readiness. Drive partner performance governance and stakeholder engagement to maintain a robust and compliant collections ecosystem.

Key Responsibilities

Strategy

Partnership Governance & Control Framework

Establish and maintain a robust governance framework for all collections partnerships (tie-ups, fintech partners, agencies).
Ensure adherence to regulatory, Group, and local policies, including outsourcing and conduct risk requirements.
Design and deploy control mechanisms, audits, and governance checkpoints across the partner lifecycle.
Drive standardization of governance practices across geographies and partners.

Risk, Compliance & Audit Readiness

Ensure full compliance with RBI guidelines, internal audit requirements, and outsourcing frameworks.
Lead partner governance reviews, internal audits, and regulatory inspections.
Identify emerging risks (operational, conduct, reputational)



and implement mitigation plans proactively.
Maintain documentation and evidence for audit and regulatory validation.

Partner Performance Oversight

Ensure partners are aligned to agreed strategy, segmentation, and treatment frameworks.
Define and monitor KPIs, SLAs, and scorecards for partners.

Stakeholder & Partner Management

Act as the single point of accountability for governance
Engage with Business, Risk, Legal, Compliance, BRM and Audit teams for alignment and approvals.
Conduct regular governance forums with partners to review performance, controls, and issues.

Business

Awareness and understanding of how large partners work and need to know the local regulations and governance framework broadly. Should be able to design recent process and simplify existing ones

Processes

Ensure adherence to the laid down governance process and policies

People & Talent

Being example and build the appropriate culture and values. Set

📌 Manager, Partnership Management (Mumbai)
🏢 Standard Chartered India
📍 Mumbai