Job Summary

Operation role involves the onboarding, transaction processing and service by ensuring qualitative and providing productive turn around time .

Key Responsibilities

Strategy

Defines operational processing and support models and infrastructure requirements.
Identifies and shares best practices with Chief Operating Officer with a view to implementing standardized, simplified and automated processes and providing a competitive service
Engages in high level and detailed discussions with internal and external stakeholders to understand business and client’s needs (including outsourcing plans) to develop fit for growth strategies with P&L; affordability and build stronger relationships
Identifies and implements plans that are aligned to the SC Capital strategy / roadmap and Maintain cost within budget.
Deliver Operations business efficiency target
Drive adoption of digital banking initiatives of SC Capital
Seamless execution and implementation of new Projects / Systems in SC Capital
State of the art service supplier

Business





Constantly reviews and improve on service standards and SLA for all lending related products
Brokers the interest and support of senior colleagues to further develop service levels
Is transparent with the business when making cost/ benefits “trade offs”
Record and share stakeholder errors/feedback to better ratio of STP

Processes

Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations
Participates in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships
Maintains service level agreement metrics on turnaround and accuracy
Effective stakeholder engagement to understand and fulfill the needs of internal and external clients
Uses metrics to drive decisions around service delivery improvements
Maintains and improve service levels & customer expectations

People & Talent

Coordinate and get faster resolut

📌 Head Client Onboarding Operations,WRB (Mumbai)
🏢 Standard Chartered India
📍 Mumbai