We are looking for a skilled and motivated Technical Support Analyst to join our team. In this role, you’ll be responsible for handling technical issues, ensuring our customers receive prompt, effective, and high-quality support. You will work on diagnosing and resolving complex technical problems, collaborating closely with team members and engineering teams when necessary. This position requires a blend of solid technical knowledge, debugging skills, strong problem-solving skills, and an analytical mindset.
Requirements
Location: Gurgaon
Job Type: Full time
Shift: 24*7
S1: 07:30 – 16:30
S2: 16:30 – 01:30
S3: 23:30 – 08:30
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Proven experience in a technical support role.
Strong proficiency in SQL for database querying and analysis.
Working knowledge of a programming language, such as Python, to read, understand, and debug code.
Exceptional analytical and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Ability to thrive in a fast-paced, high-pressure environment.
Job responsibilities
Technical Issue Resolution: Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed.
Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence.
Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions.
Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions.
Technical Proficiency: Use your knowledge of programming languages li