Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, workplace and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
To establish a framework for managing the developmental process of employees as their careers unfold. Emphasizes on the transition of the role of Learning & Development Manager from that of an administrative and support function to that of a “Business Partner” impacting favorably towards various parameters of business results. To achieve the same,



the conscious keepers of “Quality” at the hotels must closely partner with operations to effectively understand and contribute towards performance metrics and focus on overall service experiences impacting NPS, QPR and Employee Engagement Scores. Learning interventions must be defined too keeping in mind specific development needs on the shop floor derived from guest feedback as well as from the PADP process.
FUNCTIONAL ROLE
Participates in development of talent development strategies which are aligned with overall business objectives of the Hotel
Develops & implements strategies for hotel / departments
Monitors status regularly and adjusts strategies as appropriate
Develops & implements training plans which are aligned with hotel’s business strategies
Keeps Yes I Can & 100% guest satisfaction alive within the hotel by facilitating learning and follow-ups on an ongoing basis
Analyses guest feedback results frequently and identifies trends
Conducts brand service training / refresher sessions
Partners with HODs / Departmental Trainers to devel

📌 Asst Manager (Bengaluru)
🏢 Radisson Hotel Group
📍 Bengaluru