Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Cleans and maintains areas of responsibility according to set standards and procedures.
Replenish guest supplies.
Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
Communicate all necessary information such a, sick guest, pet in-house and others.
Anticipate guest’s needs through observation and offer prompt, effective service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
Ensure guests requests are promptly and courteously met
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain a section room report as well as a daily productivity report
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the security office immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Carries out additional duties assigned by his/her Supervisors.
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Fully understands the difference in guest levels (VIPs) and Room Categories
Ensure all OH&S; legislation, policies and procedure