Advanced Technical Support
Provide expert-level support for CyberArk (Enterprise Password Vault, Privileged Session Manager, Central Policy Manager, Password Vault Web Access) and One Identity (Identity Manager, Governance, PAM), resolving complex issues escalated from Level 1 and Level 2 support teams.
Investigate and resolve issues related to privileged access, identity lifecycle management, access provisioning, governance workflows, authentication, and directory integrations.
Perform root cause analysis for production issues, system outages, and performance problems while ensuring timely resolution.
Implementation, Maintenance & Optimization

Assist with deployment, configuration, upgrades, patch management, and integration of CyberArk and One Identity solutions.
Monitor system health, capacity, and performance across multiple enterprise client environments.
Identify opportunities to optimize system performance, workflows, automation, and platform stability.
Support integrations with Active Directory, LDAP, Microsoft Entra ID (Azure AD), enterprise applications, and security tools.





Security & Compliance

Ensure CyberArk and One Identity environments align with IAM and PAM security best practices, including:
Role-Based Access Control (RBAC)
Least Privilege
Segregation of Duties (SoD)
Support compliance initiatives across client environments, including GDPR, HIPAA, SOX, and other regulatory requirements.

Documentation & Knowledge Management

Develop and maintain technical documentation, troubleshooting guides, standard operating procedures (SOPs), and knowledge articles.
Document recurring issues, resolutions, configurations, and best practices.
Provide knowledge transfer and mentoring to Level 1 and Level 2 engineers.

Customer & Stakeholder Engagement

Act as the technical escalation point for high-priority CyberArk and One Identity incidents.
Communicate effectively with customers, internal stakeholders, OEM vendors, and cross-functional teams.
Provide technic

📌 CyberArk Support Engineer- Level 3 (India)
🏢 World Wide Technology
📍 India