Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And,
over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
About the Role
The Customer Success Specialist will proactively engage with customers to provide strategic and tactical
guidance to them in order to increase the value they acquire from Freshworks suite of products.
Role Requirement:
● Engage proactively with customers using the engagement model (based on customer
segment) laid out
● Understand and document customer’s business flow (for large customers) and deep
understanding of use-cases
● Have deep product knowledge of all product lines. Ability to showcase product demo
+ work out solutions for business use cases using best product-fit
● Aligning with key customer stakeholders to establish a stronger customer relationship
management program (stakeholder mapping)
● Evaluate how customers manage their Freshworks product suite invest