Roles and Responsibilities:

* Lead IT infrastructure operations including End User Computing, servers,
networking, and IT Helpdesk across the region.
* Drive adoption of AI tools (Microsoft Copilot, Claude, NotebookLM, etc.) and
automation initiatives to streamline IT and business operations.
* Manage and optimize ITSM platform (ServiceNow) to ensure SLA-driven,
high-quality IT service delivery.
* Monitor, track, and drive strategic IT initiatives and update project status
to senior business leaders.
* Develop and publish IT performance reports, dashboards, and KPIs for
leadership visibility.
* Implement and enforce data security, network security, and Disaster Recovery
(DR) policies across the region.
* Manage relationships with IT vendors, including contract negotiations, SLA
monitoring, and performance reviews.
* Lead, mentor, and develop local IT teams to build regional capability and
self-sufficiency.
* Collaborate with business leaders and stakeholders across India and the
Middle East to identify gaps in processes and propose technology-driven
improvements.




* Present business cases and IT roadmaps to senior leaders and steering
committees for approvals.
* Work with internal and external auditors on compliance requirements related
to IT and business processes.
* Support ERP transformation initiatives and participate in IT budgeting.
* Travel to offices across India and the Middle East as required.

Candidate Requirements:

Overall Experience:

* 12+ years of relevant experience in IT management and leadership roles.
* Strong knowledge of IT Infrastructure, End User Computing, Networking, and
Applications.
* Hands-on experience with AI tools, Automation, Helpdesk, and ITSM
(ServiceNow).
* Solid exposure to working with senior business leaders and presenting
business cases and status updates.
* Good people/team management experience.
* Strong understanding of data security, DR, network security, and vendor
management.
* Good understanding of business processes

📌 IT Manager (India)
🏢 AMETEK
📍 India