Housekeeping Management:
• Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
• Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
• Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.
Security Management:
• Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
• Regularly review security measures, conduct audits, and improve protocols as necessary.
• Address and resolve security-related incidents or concerns.
Pest Control:
• Schedule regular pest control services and ensure compliance with health and safety regulations.
• Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
Waste Management:
• Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
• Implement waste reduction and recycling initiatives where possible.
Vendor Management:
• Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
• Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
• Coordinate contract renewals and negotiate with vendors for cost effective services.
Budget Management:
• Assist in preparing and managing the budget for soft services.
• Monitor expenses, ensuring productive use of resources and cost optimization.
Customer Service:
• Respond to any soft services-related complaints or requests from internal staff or clients.
• Ensure timely resolution of issues and maintain high levels of satisfaction.
Compliance with SLA Metrics:
• Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
• Regular reporting and documentation of SLA adherence.