Job Description – Head: Operations & Sales

Designation: Head – Operations & Sales

Department: Operations & Business Growth

Reports To: Director / Business Head

Location : Pune ( Hadapsar)

Experience : 8 to 13 years

Role Overview

Must have experience in Fine Dining or Hospitality sector

The Head – Restaurant Operations & Sales is responsible for driving both operational excellence and

revenue growth across all company-owned and franchise outlets. The role involves strategic

leadership in ensuring consistent guest experience, cost efficiency, and sales enhancement

through structured business planning, marketing initiatives, and team performance

management.

Business & Sales Strategy

 Develop and execute the annual business plan with defined sales, profitability, and

operational targets for each outlet.

 Analyze sales trends, category mix, and revenue drivers to identify opportunities for

growth in dine-in, delivery, and catering (ODC) channels.

 Collaborate with Marketing and Regional Operations teams to drive sales campaigns,

promotions,



and guest retention programs.

 Introduce local store marketing (LSM) activities to increase footfall, repeat guests, and

overall sales per outlet.

 Set monthly and quarterly sales KPIs for Regional Managers and track achievement

through reviews.

 Drive corporate sales, bulk orders, and institutional partnerships to diversify revenue

sources.

Outlet Operations & Excellence

 Define and periodically enhance audit mechanisms and SOPs to ensure consistent

service, hygiene, and operational discipline.

 Conduct surprise audits to validate adherence to standards and uncover sales-impacting

gaps.

 Ensure 100% resolution of non-compliances within 30 days of audit report generation.

 Align operations with sales goals by improving table turnover, order accuracy, and

guest satisfaction metrics.

Cost & Profitability Management

 Monitor Food Cost, Operational Cost, and Labor Cost across outlets; ensure a

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