General Summary
Center for Creative Leadership (CCL) is a US-based, world-renowned provider of leadership research, coaching, and consulting with over 50 years of experience, dedicated to advancing the understanding, practice, and development of leadership for the benefit of society worldwide. CCL has a Global Capability Center in India which hosts roles across CCL’s Global locations and within this organization. The Implementation Manager is accountable for the successful execution of client accounts across multiple levels of customization and lines of business. Acts as a strategic operations partner to the sales team in pre-sales activities; providing thought partnership for scope, resourcing, and logistics. Manages all aspects of assigned accounts to ensure work is completed on time and within scope; has overall responsibility for ensuring scope management, schedule internal/external staffing, outside vendors and contract deliverables. Guides and manages event production criteria and overall account performance.
Principal Duties & Responsibilities




Client Engagement & Project Management:
Manages a portfolio of client accounts and has overall accountability ensuring exceptional client experience and the successful execution of all contracted activities.
Sets strategic direction for and execute large-scale complex projects, e.g., multi-cohort, global delivery from contracting to program close. Manages all aspects of the agreed upon service levels.
Proactively assesses project risks (e.g., loss of revenue, loss of reputation, successful execution of contract deliverables) and partners with teams to develop mitigation strategies and resolutions.
Secures resourcing for all phases of the project (people, facilities, vendors, hotels, materials)
Serves as the operations partner in multiple client account teams with diverse levels of complexity and customized program designs.
Drives alignment within client teams by regularly communicating milestones & contractual scoping d

📌 Implementation Manager (Gurugram)
🏢 Center for Creative Leadership
📍 Gurugram