Overview
The Associate Technical Lead – Microsoft Dynamics CRM is responsible for
ensuring that the development team delivers high-quality solutions in alignment
with established development guidelines, security standards, and documented
specifications. This role includes mentoring developers, conducting peer
reviews, and fostering a culture of continuous technical growth and excellence
within the team.
In addition to providing technical leadership, the Associate Technical Lead will
contribute to the ongoing maintenance and future feature development of
Microsoft Dynamics 365 solutions supporting MUFG Pension & Market Services’
Superannuation Funds Contact Centres and CRM systems. The role requires hands-on
experience in building and configuring Dynamics 365 solutions, along with the
ability to collaborate effectively with Dynamics 365 Architects, business
stakeholders, and senior IT leaders across all phases of the Software
Development Life Cycle (SDLC), ensuring alignment with strategic business
objectives.
Key Accountabilities and main responsibilities
Strategic Focus
* Lead project delivery by applying strong technical expertise to drive
successful and timely outcomes.
* Contribute to project execution through effective resource utilization and
proactive resolution of blockers.
* Participate in the full software development lifecycle, including
development, testing, implementation, and documentation of solutions.
* Take ownership of designing and developing high-quality, quick-to-market IT
solutions using Microsoft Dynamics 365 CRM within an Agile workplace.
* Drive innovation by generating creative solutions to problems and identifying
opportunities to enhance business services and processes.
* Demonstrate a strong commitment to continuous learning and professional
growth.
* Strive for ongoing improvement in both technical proficiency and business
domain knowledge.
Operational Management
* Design and develop high-quality, quick-to-market IT solutions within