Zingtree appoints Venkat Iyer as Chief Technology Officer
Tue, 28th Jul 2026
SOFIAH NICHOLE SALIVIO News Editor
Zingtree has appointed Venkat Iyer as Chief Technology Officer as the customer experience AI company expands its product and engineering efforts.
Iyer will oversee engineering and product development and report directly to Chief Executive Officer Juan Jaysingh. His remit includes developing current agentic AI tools for complex products and regulated industries, alongside work on collaboration between human staff and AI systems.
His appointment adds to Zingtree's senior leadership team as it looks to broaden its platform for contact centres and other customer service operations. The company focuses on workflow and automation software for organisations handling complex customer interactions.
Before joining Zingtree, Iyer worked at Talkdesk, where he held several product and engineering leadership roles, most recently as Vice President of Products. He also held leadership positions at SAP and Oracle, and worked at Traform and Acme Ticketing.
Zingtree highlighted his experience in workflow design across fragmented systems, including sector-specific enterprise software, customer experience tools and workflow automation. That background aligns with its focus on organisations operating in regulated settings and managing detailed service processes.
Leadership hire
The appointment comes as companies across customer service software continue to invest in AI-based systems that can handle more tasks with less direct human input. In regulated sectors, however, suppliers face added scrutiny over reliability, governance and oversight when automating customer interactions.
Zingtree has positioned its product around those concerns, emphasising governed workflows and controls for both autonomous and human-led processes. Its customers include Corpay, Experian, 1st Central and United Health Group.