Role: Delivery Head
Grade: E1/E2
Location : Bangalore/ Mumbai / Pune
ROLES AND RESPONSIBILITES
Key Responsibilities:
* Manage Delivery of engagements in GADM portfolio to delivery best in class
Services based on GADM Best Practices.
* Lead team to deliver high-quality ADM services as per SLA – KPIs and within
budget.
* Identify opportunities for account expansion and growth by proposing
solutions and services to clients.
* Provide strategic advice and guidance to Engagement Managers to help them
maximize the value of Capgemini’s solutions.
* Manage engagement Financials including budget tracking, forecasting, and
profitability analysis in EMonitoring and drive CIP
* Ensure high levels of customer satisfaction by addressing and resolving
issues proactively.
* Stay updated on industry trends and Capgemini offerings to best serve
clients.
* Robust problem solver. Strong communicator. Highly collaborative.
* Must be detail oriented, self-directed and have strong independent problem
solving skills
* Mentors team members in technology,
architecture and delivery of applications
* Successful teamwork experience and demonstrated leadership abilities are
required
* Creates a shared sense of direction and community among the teams
* Proven ability to transfer knowledge and stay aware of current trends and
technical advancements
* Ability to articulate and present different points-of-views on various
technologies
* Time management skills are a must; as well as the ability to be flexible and
creative.
SKILLS AND QUALIFICATIONS
He/ she/ they or the incumbment should have atleast 16+ years of experience in
IT services with direct client engagement for delivering Application Development
and Management Services.
* Proven track record of successfully managing large client engagements and
cross-functional teams with good knowledge of EMonitoring.
* The ideal candidate will have experience in delivering services in different
delivery models (Fixed Price AD, AMS, Pa