At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Job Title: Commercial Operations Lead
Job Location: Delhi/Mumbai//Bangalore
About the Role
Roche's market leadership depends on flawless execution of our commercial strategy across India. This role drives operational excellence and accountability across our 150+ commercial professionals (face-to-face and digital channels) to consistently deliver against defined KPIs and commercial standards.
You will act as a thought partner to sales leadership, identify execution barriers, coach teams to close gaps, and ensure our commercial organization operates with precision and discipline.
Key Responsibilities




Business Partnering
Partner with commercial functions (Customer Engagement Organisation, Disease Area Leaders) to identify gaps and implement plans to close patient & business value (NPTs, Leads, sales performance KPIs) and execution related gaps (coverage, conversion, call quality, manager working)
Track performance metrics versus established KPIs, including call frequency, reach among unique customers, digital touchpoint effectiveness, and competitive share of voice
Track trends, highlight underperformance, and recommend operational improvements
Pinpoint operational deficiencies and implement plans in partnership with Cluster Leaders and commercial teams to drive corrective actions
Partner with Customer Engagement Head and Cluster Leaders to drive behavioral accountability
Escalate systemic barriers (process, capability, resource) to Customer Engagement Head and Cluster Leaders
Jointly accountable with Cl

📌 Commercial Operations Lead (New Delhi)
🏢 Roche
📍 New Delhi