At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting current benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
The purpose of this role is to support and manage customer experience and supply chain operations by coordinating with shippers and internal stakeholders, ensuring smooth execution of operational activities, and managing invoicing and FCR processes.
You will be Responsible for:
Managing Supply Chain Management (SCM)
operations and ensuring smooth execution of customer-related activities.
Supporting language-specialist activities and effectively communicating with relevant stakeholders.
Coordinating with shippers on all operational activities and ensuring timely resolution of queries and requirements.
Managing customer onboarding, relationship management, and ongoing customer support activities.
Handling invoicing activities and ensuring accurate and timely processing.
Managing the FCR process and ensuring compliance with defined operational procedures.
Coordinating customer channels and managing cases to ensure timely and effective resolution.
Supporting contract, dispute, and other customer experience-related activities as required.
Qualifications
Graduate with 0–3 years of experience in SCM/logistics/shared services
Experience in customer interaction roles preferred
Shift Timings: Day - 9AM – 6PM - (Alternate Weekends Working)