* Level: L4
* Department: MC DMS
* Designation: Assistant Manager
* Responsible for: Allocation of portfolio to vendor
* Location: City
* Experience: Minimum 2 years of experience, preferably in Financial
Services/Banking/FMCG/NBFC
* Preferred Age: Maximum 30 years
* Qualification: Any Graduate/ P.G./M.B.A.
* Reporting to: Area Manager
* Nature of Role: Individual Performer
SKILL SET REQUIRED
* Negotiation skills
* Managing Teams
* Relationship management
* Result oriented
* Multitasking
KEY PERFORMANCE AREA
* Achieving the bucket wise resolution as per the target
* Reducing the flow rate to the next buckets
* Managing the Agencies & monitoring their performance
ROLE PROFILE/JOB RESPONSIBILITIES
* Allocation of portfolio to vendor basis the past performance trend and FOS
availability, creating adequate manpower capacity for the portfolio.
* Review cases with FOS / TL and work assignment basis the disposition code.
* Coordinating with agency resources and doing the call planning for better
resolution,
ensuring appropriate support to the agency on difficult cases.
* Receipt book & Repo kits allocation and auditing periodically
* Agency billing closure within 60 days of the work completed month.
* Ensuring prior approvals in repo cases & helping the agency manage repo
related issues.
* Handling collection/repo related customer service issues/escalations.
* Coordinating with legal team for initiating legal actions against chronic
defaulters & dealing with enforcement agencies in cases filed against BACL by
customers/third parties.
* BKT resolution with agency and FOs level need to be tracked & reviewed.
* Flow rates to next BKT needs to be restricted on the location you are
handling.
* Remove the non-performing FOs and recruitment the fresh team and train as and
when required.
* CRM queries needs to be closed as per the TAT assigned.
* RCU audit queries must be reverted before TAT and implementation of committed
action at field level.
* Receipt book d