Position

Relationship Executive

Department

Student Counselling and Relationship Management

Location

Kanan.co | D-wing, 1st Floor, Trident Complex, Ellora Park Vadiwadi Road, Vadodara - 390007, Gujarat, India

Job Summary

We are seeking a dynamic and result-oriented Relationship Executive to build and maintain strong relationships with prospective students who wish to pursue higher education abroad. The ideal candidate will be responsible for handling inquiries, understanding students' requirements, guiding them through the admission process, and ensuring an excellent customer experience.

Roles and Responsibilities

- Handle inbound and outbound calls from prospective students and parents.
- Understand students' academic backgrounds, career goals, and financial situations.
- Guide students regarding suitable universities, courses, countries, and admission procedures.
- Build and maintain strong relationships with students throughout the application cycle.
- Coordinate with the admissions, visa, and documentation teams.
- Conduct follow-up calls and maintain regular communication with leads.
- Maintain accurate records in the CRM system.
- Achieve monthly enrolment and revenue targets.
- Participate in educational seminars, webinars, and promotional events.
- Resolve student queries promptly and professionally.
- Generate referrals and maintain long-term relationships with students.

Required Qualifications

- Bachelor's degree in any discipline.
- Experience of 1–3 years in counselling,



customer relationship management, sales, or the study abroad industry.
- Excellent communication and interpersonal skills.
- Strong knowledge of overseas education processes.
- Proficiency in Microsoft Office, CRM tools, and AI productivity tools.
- Ability to work in a target-driven environment.

Preferred Skills

- Negotiation and presentation skills.
- Problem-solving abilities.
- Robust customer service orientation.
- Team collaboration skills.
- Knowledge of IELTS, PTE, TOEFL, and visa processes.

Key Result Areas (KRAs)

- Lead Management Handle inquiries and convert leads into applications.
- Student Counselling Provide accurate guidance to students and parents.
- Relationship Management Maintain long-term relationships with students.
- Revenue Generation Achieve enrolment and revenue targets.
- Documentation Support Coordinate application and visa documentation.
- CRM Management Maintain accurate records and follow-ups.
- Brand Promotion Represent the organization in events and seminars.

Key Performance Indicators (KPIs)

- KPI Target Leads contacted100–150 per week
- Counselling sessions conducted 40–50 per month
- Follow-up completion rate 95%
- Application conversion rate 20%–30%
- Student enrolments10–15 per month
- Revenue generation
- As per branch target
- CRM data accuracy 98%
- Student satisfaction score90% or higher
- Referral generation5–10 per month
- Response time Within 30 minutes

📌 Relationship Executive (Vadodara)
🏢 Kanan.co
📍 Vadodara