Regional Service Quality Manager-HO & SUPPORT-Service Quality - Responsible for managing and improving service quality across the region.
- Oversee service quality initiatives and support functions to ensure high standards.
- Coordinate with multiple teams to implement quality assurance processes.
- Monitor and analyze service metrics to identify areas for improvement.
- Drive continuous improvement in service delivery and customer satisfaction.
- Collaborate with stakeholders to align service quality goals with business objectives.
- Lead regional efforts to maintain compliance with service standards and policies.
- Manage escalation and resolution of service quality issues effectively.
📌 Regional Service Quality Manager (Bengaluru)
🏢 Kotak Mahindra Bank
📍 Bengaluru
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