DELIVERY EXECUTIVE

Role Name : Delivery Executive

Grade : E1/E2

Location : Bangalore

ROLE SUMMARY

The Delivery Executive & Transformation Leader is a senior leadership role
responsible for end to end delivery excellence, client satisfaction, and large
scale delivery transformation, with a robust focus on offshore
industrialization. The role combines accountability for business critical
engagement delivery, financial performance, and risk management with the mandate
to design and execute strategic transformation initiatives that scale offshore
capabilities, improve productivity, and enable sustainable growth.
The role acts as a key interface between clients, onshore leadership, and
offshore delivery organizations, ensuring predictable delivery, profitability,
and continuous improvement while driving workforce transformation and capability
building.

PURPOSE OF THE ROLE

• Ensure successful delivery of complex and strategic engagements with high
client satisfaction.
• Drive delivery productivity, profitability (DVI/CM), and operational
excellence.




• Lead and execute offshore transformation initiatives, including transfer of
work, and capability development.
• Act as an escalation point and trusted advisor for clients and internal
stakeholders.
• Strengthen delivery, engagement management, and transformation maturity across
the portfolio.

KEY RESPONSIBILITIES

1. Client & Delivery Leadership
• Own and govern end to end delivery for complex and business critical
engagements.
• Ensure client satisfaction (OTACE), proactive risk identification, and
effective issue resolution.
• Act as the escalation point for delivery, commercial, and operational
issues.
• Maintain strong relationships with senior client business and IT
stakeholders, positioning Capgemini as a trusted delivery partner.
• Participate in solution reviews, deal qualification, and delivery sign off
during pursuit and proposal stages
2. Offshore Transformation & Industrialization
• Lead execution of the

📌 Delivery Executive || Bangalore (Bengaluru)
🏢 Capgemini
📍 Bengaluru