Job Summary
The ERDM Sr. AI Operations Analyst is responsible for ensuring that Sales & Finance AI solutions operate with the highest levels of trust, accuracy, control, and compliance.
We are seeking a detail-obsessed, data driven expert to serve as the guardian of accuracy for our Sales & Finance AI chat assistants. You will design validation frameworks, partner with data engineering teams, and ensure every metric the AI surfaces - especially Bookings and Revenue - is accurate, consistent, and trustworthy. You will lead incident response on any data accuracy or hallucination even
The role also serves as the bridge between Finance users and technical development teams. This role is responsible for translating business requirements into AI-enabled solutions and ensuring that Finance AI capabilities align with business goals and leadership needs.Core Responsibilities:
Requirements & Solution Definition

Gather and document business requirements from Finance users and stakeholders through interviews, workshops, observation, and feedback analysis
Write clear,



detailed user stories with well-defined acceptance criteria that IT can act on without ambiguity
Ensure requirements reflect metric integrity standards and executive-readiness expectations

AI Quality Assurance

Develop and maintain AI-specific testing frameworks - define test scenarios, expected outputs, edge cases, and pass/fail criteria tailored to conversational AI behavior
Establish and document quality standards for AI-generated responses - accuracy, completeness, formatting, tone, and contextual relevance
Validate AI-generated responses against Snowflake source data using SQL queries to confirm metric accuracy and consistency
Conduct thorough UAT, regression testing, and release testing for every current feature, enhancement, prompt update, data refresh, or model change before go-live
Confirm metric integrity - verify that Bookings and Revenue figures surfaced by the AI match official Finance reporting
Coordina

📌 AI Analyst (Bengaluru)
🏢 NetApp
📍 Bengaluru