Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed.
This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives excellent outcomes.
Job Summary
As a Customer Success Engineer (CSE) at Palo Alto Networks, you will be a key Idira(previously CyberArk) technical specialist within our Customer Success organization. You will bridge the gap between technical implementation and business value, acting as an on-demand technical expert to guide deployments, support integrations, and drive customer satisfaction.
Leveraging your expert product knowledge and consultative skills, you will ensure a seamless onboarding experience and accelerate time-to-value for our customers. You will collaborate closely with Onboarding Customer Success Managers, Sales, and Product Management to solve complex technical challenges and advocate for the customer’s technical needs internally.
Onboarding & Adoption: Assist Onboarding CSM to guide ne