About the Role
We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees. The ideal candidate should possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Key Responsibilities
End User Support
Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
Diagnose and resolve hardware, software, network, and application-related issues.
Install, configure, and maintain Windows operating systems and standard business applications.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
User Administration
Create, modify, and deactivate user accounts.
Manage password resets and access permissions.
Configure email accounts, distribution groups, and shared mailboxes.
Asset Management
Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.
Track asset allocation, returns, warranty details,



and lifecycle.
Coordinate procurement and replacement of IT equipment.
Ticket Management
Log, prioritize, and resolve support tickets within defined SLAs.
Escalate unresolved issues to Level-2 or specialized support teams.
Maintain proper documentation of incidents, resolutions, and root causes.
Infrastructure Support
Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.
Support printers, scanners, meeting room equipment, and video conferencing systems.
Assist with software deployment and patch management.
Employee Onboarding & Offboarding
Prepare laptops and user accounts for current employees.
Configure required software, licenses, and access rights.
Recover company assets and revoke system access during employee exit.
Documentation & Compliance
Maintain knowledge base articles and standard operating procedures (SOPs).
Ensure compliance with IT security policies.

📌 IT Administrator (India)
🏢 Cloud Brite Systems India Private
📍 India