Job Title:
Sr. Supervisor, Training & Quality
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Drive quality excellence across sales-focused LOB operations, ensuring superior customer experience, compliance, and revenue optimization. The role partners closely with sales, operations, and clients to improve conversion, reduce leakage, and enhance overall performance.
Key Responsibilities
1. Quality & Sales Performance Management
Define and implement quality frameworks aligned to sales KPIs (conversion rate, AOV, revenue per call).
Monitor and evaluate sales interactions to ensure effective pitch, objection handling, and closure techniques.
Identify revenue leakage areas and drive corrective actions.
2. Analytics & Insights
Analyze QA data to uncover trends impacting sales performance and customer experience.




Provide actionable insights to improve conversion, cross-sell, and upsell effectiveness.
Build dashboards and reports for leadership and clients.
3. Coaching & Capability Building
Partner with training teams to design targeted coaching interventions for sales agents.
Conduct calibration sessions and feedback loops to improve agent effectiveness.
Enable teams with best-in-class sales practices and scripts.
4. Client & Stakeholder Management
Act as a quality SPOC for clients, presenting performance insights and improvement plans.
Align quality metrics with client expectations and contractual KPIs.
Drive governance through regular reviews and business updates.
5. Compliance
Ensure adherence to regulatory and compliance requirements (especially in BFSI/regulated sales).
Standardize processes to improve consistency, accuracy, and quality of sales interactions.
6. Team Leadership
Manage QA teams, ensuring pro

📌 Sr. Supervisor, Training (India)
🏢 CNX
📍 India