About Us
Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.
Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia, the Middle East, and Africa—Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju’s, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.
We are a Series D company valued at $100 million with $60 million in ARR.
Level: L2
@Professional Services
The Professional Services team is the "Special Forces" of our engineering organization. We don't just build products; we solve high-stakes enterprise puzzles. Our engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise environments.




We focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.
Our stack is diverse—built on PHP, Python, Golang, and Node.js—and we emphasize clean abstractions and loosely coupled services.
We leverage MySQL, NoSQL stores, Elasticsearch for discovery, and Grafana/Kibana for deep observability.
We are firm believers in "You build it, you own it"—operating a distributed system in a customization-heavy environment requires a true DevOps mindset.
Roles & Responsibilities:
As a Integration and Customization Engineer - 2, in the Qualified Services team, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations. Your role is a blend of deep engineering, architectural solutioning, and high-impact delivery.
Engineering Excellence: Design and develop high-complexity customizations, integrations, an

📌 Integration and Customisation Engineer (Gurugram)
🏢 Exotel Techcom
📍 Gurugram