Career Category
Clinical Development
Job Description
This position requires People Management experience, Resource Allocation/Planning/Management experience
ABOUT THE ROLE
Role Description:
The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.
Roles & Responsibilities:
Team Management
Recruit, onboard and train (in partnership with R&D; Training) new team members to meet current and future program needs
Provide regular mentoring, coaching and competency development support for all direct reports
Proactively manage team risks, including attrition and performance challenges.
Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.
Organize and lead continuous development training sessions where appropriate




Resource Allocation & Program Engagement
Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.
Monitor resourcing needs and proactively address capacity or skill gaps.
Ensure team members are appropriately prepared for their roles within each assigned program.
Capability Development & Continuous Improvement
Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.
Support knowledge sharing across the team to build collective expertise.
Encourage innovative solutions and best practice adoption to enhance operational effectiveness.
Stakeholder Collaboration
Serve as the main point of contact for performance escalations related to CSS team members
Build solid relationships with internal stakeholders to align team development & allocation with the broader needs of the busines

📌 Manager Centralized Study Support (Hyderabad)
🏢 AMGEN
📍 Hyderabad