Job Requirements
Job Details:

This role is responsible for leading quality for ISCM Jewellery division in line with Company guidelines and policies with the objective of meeting the manufacturing goals of quality, delivery, cost, capacity optimization

Expected Process Contributions:
Quality planning:
Develop Quality Strategy in line with Company's Vision, Mission & Quality policy
Deploy and approve QMS department procedures for QA and QC
Define and review role of Overall department and Resource planning
Set Objectives, target and Initiatives in line with ISCM business plan
Conduct Benchmarking and drive implementation of best practices
Drive WBQ across locations and vendor Ecosystem
Make standards to build Quality at Source, Drive Product and Process Mastery and WBQ.

Customer assurance:
Participate in all design review meetings and ensure manufacturing quality through audits
Measure customer experience by collecting voice of the customer data and managing market returns
Participate in product quality CFT by drafting and setting in place stringent guidelines / policies




Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates

Standards and reliability:
Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource
Review adherence to set objectives, target & Initiatives
Propose budgets to meet user requirements on Metrology
Identify training needs and test standard upgradation by using current technologies
Upgrade new facilities by exploring new technologies and driving implementation of the same: Diamond Testing Labs, Reliability Lab etc
Monitor effectiveness of the implemented initiatives against benchmarks
Set objectives, target and initiatives in line with ISCM business plan
Deploy and approve QMS department procedures

People management:
Foster high level of employee engagement and retention of talent
Support leadership & functional capability building initiatives to f

📌 National Head (Hosur)
🏢 Titan
📍 Hosur