Job Description:
Who We Are:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through solid partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
What This Position Is All About:
The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.

Who You Are:




A graduate in any field
Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
Willing to work in night shifts
Listen to customers & concerns, issues and questions
Resolve customers & concerns and answer customers & questions to your best ability
Maintain a positive attitude and calmly respond to customers & complaints
Handle and gather confidential information
Identify False declines and action accordingly
Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
Ensure confidentiality of all information collected during investigation
Coming up with business strategies and process improvements
You also have:
Strong interpersonal

📌 Associate, Digital Risk Management (India)
🏢 Saks Fifth Avenue
📍 India