Job Description: Head – Software Maintenance Exp -7-15 yrs Lead/Senior Lead Engineering delivery Position Overview The Head of Software Maintenance will be responsible for overseeing the maintenance, support, and continuous improvement of the organization’s software systems. This role ensures optimal performance, security, and reliability of all software applications while managing a team of engineers and collaborating with other departments to address business needs. Key Responsibilities 1. Software Maintenance & Support • Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance. • Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization. • Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks. 2. Team Leadership & Management • Manage and mentor a team of software maintenance engineers and support specialists. • Define transparent roles, responsibilities, and KPIs for the maintenance team.



• Foster a culture of continuous learning and process improvement. 3. Process Improvement & Automation • Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies. • Identify opportunities for automation to improve efficiency and reduce downtime. • Ensure adherence to ITIL best practices and industry standards. 4. Collaboration & Stakeholder Management • Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals. • Act as the escalation point for critical software issues impacting business operations. • Communicate effectively with leadership on system health, risks, and improvement plans. 5. Security & Compliance • Ensure compliance with data security regulations and industry standards. • Oversee the implementation of security patches and software updates. • Conduct periodic audits to assess

📌 Lead Engineering Delivery (India)
🏢 National Payments Corporation Of India (NPCI)
📍 India