Job Title
FOE/ Receptionist
Job Description Summary
The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Job Description
Responsibilities
Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
Consistently offers professional, friendly and welcoming interactions
Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible.
Re-directs calls as needed and takes adequately detailed messages when required
Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
Manages visitor badges and maintains appropriate visitor records
Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
Maintains guest registration logs via electronic guest management system
Schedules, organizes and assists with event and meeting room reservations
Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
Assists with any changes or recent information promptly and reliably, followin