Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Positive to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.
Key Responsibilities
1. Network Operations & Support
Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
Monitor network performance,



availability, and capacity using network tools.
Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
2. Routing & Switching (Cisco,Juniper)
Configure and troubleshoot:
VLANs, STP, EtherChannel
Layer 3 routing (OSPF, BGP, static routing)
Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
3. Wireless Networking (Cisco / Aruba)
Manage and troubleshoot wireless networks:
Aruba Controllers, Access Points, Aruba Central
Cisco Wireless Controllers (WLC) and APs
Handle SSID configuration, RF optimization, authentication issues, and roaming problems.
Ensure wireless coverage and redundancy for enterprise environments.
4. Incident, Problem & Change Management
Handle incidents, service requests, and problem tickets within SLA timelines.
Perform root cause analysis (RCA) for recurring issues.
Execute standard and emergency network changes

📌 Technology Support Engineer (Pune)
🏢 Accenture
📍 Pune