* Performs order releases, current account set ups, credit investigations, and
collection contacts. Provides credit information to customers within
specified deadlines.
* Provides company credit services via telephone, internet, email, mail, and
fax. Meets specified credit department objectives.
* Process credit applications requests from customers, perform credit search,
offer customers with credit term and limit according to policy and procedure.
* Communicates with customers and other departments within Mouser to resolve
account issues, pending orders, invoice discrepancies and customer accounts
reconciliations.
* Processes Service Orders
* Submit EDI and portal invoices to customers designated paths.
* Determines customer needs and plans. Makes suggestions and pursues
customer accounts possibilities beyond customer-initiated requests.
* Processes customer orders through credit processes to meet customer
requirements, verifies customer orders are processed through credit
correctly.
* Works effectively with customers to collect outstanding accounts and
communicates with appropriate personnel regarding potential and existing
problem accounts.
* Possesses & familiar with working knowledge of company policies, procedures,
and systems.
* Understands and correctly works with multiple currencies.
* Ability to spend most of the time on the phone collecting past due invoices.
* Ability to clear the credit on accounts.
* Recommends accounts for Final Demand Letter and Referrals.
* Assist demonstration of daily work to new member during training
* Responds effectively to very demanding inquiries and complaints.
* Demonstrates effective time management skills.
* Well organized and able to prioritize and manage multiple tasks.
* Supports and participates in company total quality process.
* Professional verbal and written communication skills in English and Native
language.
* Bachelor’s degree in accounts / Finance.
* Internal candidates:
* Experience can be a combination of inter