Job Title:
Data Analyst
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
As a Data Analyst within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering performance analytics, quality assurance insights, and data-driven narratives that drive call centre operational excellence and improved customer outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful problems across call centre performance, quality assurance, and customer experience analytics.
Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
Conduct descriptive and diagnostic analytics to identify performance trends, attributes, and improvement opportunities




Develop and maintain Power BI dashboards and reporting frameworks that provide clear, timely visibility of call centre performance
Support quality assurance analytics by analysing call centre agent performance data and surfacing actionable insights
Perform root-cause analysis on operational and customer experience issues to inform client decision-making
Translate complex data into compelling, explicit narratives for client stakeholders through effective data storytelling
Collaborate with the Data Science team and client-facing consultants to align analytical outputs with client objectives
Key skills & knowledge:
3–5 years of experience in a data analyst or analytics role, preferably within a BPO, call centre, or customer experience environment
Proficiency in Power BI and SQL
Strong skills in R (preferred) or Python for handling and analysing large datasets
Solid understanding of descriptive and diagnostic analy

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