Project Role Description : Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling.
Must have skills : Network Infrastructures
Valuable to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As a Delivery Lead, a typical day involves overseeing the complete delivery process or a specific segment of a contract to ensure all operational, contractual, and financial goals are achieved. This role requires maintaining high standards of service quality and operational efficiency while managing the outcomes of delivery activities. The Delivery Lead actively seeks opportunities to expand business through up-selling or cross-selling, collaborating with various stakeholders to drive successful project execution and client satisfaction.
The position demands a proactive approach to managing resources and timelines to meet commitments effectively.
Roles & Responsibilities
Expected to be an Delivery Lead, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Lead efforts to streamline support processes and improve system reliability.
Mentor junior team members to enhance their technical and problem-solving skills.
Large-Scale Team Leadership: Manage, mentor, and structurally organize a 50+ person engineering and operations team, implementing robust shift-handoff protocols and performance tracking to eliminate operational gaps.
Incident & SLA Management: Act as the ultimate escalation point for major network incidents, ensuring swift resolution (MTTR) while maintaining strict adherence to business-critical SLA
📌 Delivery Lead (Gurugram)
🏢 Accenture services
📍 Gurugram
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