We are hiring Recovery Collections Executives for the SBI Banking Collections Process. The role involves making outbound calls to customers with overdue loan or credit card payments, educating them about their outstanding dues, negotiating repayment commitments, and ensuring timely collections while maintaining a professional and customer-centric approach. This is a 100% voice-based process with no field visits.
Who Can Apply?
- Any Graduate from any stream or discipline.
- Candidates looking for immediate joining only.
- Strictly no regular college students.
- Should have collections /Recovery Experience in Credit cards or Loan recovery background .
- Applicants should be proficient in any one regional + good English
- Applicants should have good knowledge in banking , convincing skills and collections knowledge
Role: Associate Operations Recovery collections - Office based work Salary: Up to 23500 Per month + huge incentives
Shift: 10am to 7pm
Work Schedule: 6 Days Working – Mon to Saturday | 1 week off Sunday
Work Mode: Work from Office
Interview Address
Walk-in Timings: 9:30 AM to 3:30 PM
Radical Minds Technologies Pvt. Ltd.
5th Floor, Krimson Square
31/9, Aayee Matha Temple Road
Muneswara Nagar, Sector 6, HSR Layout
Bengaluru – 560068
Key Responsibilities
- Make outbound calls to customers regarding overdue payments.
- Explain outstanding dues, payment schedules, and available repayment options.
- Negotiate payment commitments in accordance with bank policies.
- Encourage customers to make timely payments and resolve outstanding accounts.
- Record customer interactions and payment commitments accurately in the system.
- Meet daily productivity and monthly collection targets.
- Maintain high standards of customer service while handling difficult conversations professionally.
- Follow RBI guidelines, bank policies,
and company compliance procedures during every customer interaction.
- Escalate unresolved or exceptional cases to the concerned team whenever required.
- Ensure confidentiality of customer information and maintain data security.
Eligibility Criteria
- Any Graduate.
- DRA (Debt Recovery Agent) Certification is a plus or recovery experience .
- Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred.
- Good communication skills in English and the regional language.
- Basic computer knowledge and typing skills.
Required Skills
- Excellent communication and interpersonal skills.
- Strong negotiation and convincing abilities.
- Active listening and problem-solving skills.
- Ability to handle customer objections professionally.
- Target-oriented with a positive attitude.
- Basic MS Office and CRM system knowledge.
Why Choose BPO as a Career?
- Quick job opportunities – The BPO industry hires in large numbers, creating faster employment opportunities.
- Communication skill enhancement – Improve professional communication, writing, and customer handling skills.
- Growth opportunities – Progress from Executive to Team Leader and Manager roles based on performance.
- Attractive salary and incentives – Competitive compensation with performance-based rewards.
- Exposure to diverse customers and business processes.
- Skill development in problem-solving, multitasking, teamwork, and professionalism.
Why Join Radical Minds Technologies?
- Career Growth Opportunities through Internal Job Postings (IJP).
- Performance-Based Promotions and structured career progression.
- Transparent HR Policies ensuring fairness and clarity.
- Regular Refresher Training Programs to enhance skills and knowledge.
- Employee-Friendly and Inclusive Work Culture.
- Recognition and Rewards for outstanding performance.
- Supportive leadership and continuous learning opportunities.
We look forward to meeting you in person and welcoming you to the Radical Minds family!