JOB TITLE: Senior Territory Service Representative – Operations

Career Function:

Operations

Career Framework Level:

Frontline Operations

Job Family/Sub – Family:

Operations – Pickup & Delivery Operations

Mercer Job Code:

To be Assigned

Career Stream/Career Level:

Operations Support

Role Code:

To be Assigned

Location:

Branch / Service Centre (Location Agnostic)

RCS Grade:

O

Reporting To:

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Travel Required:

25% ☐ 50% ☐ 75% þ

Version History

Document Name

Version Number

Effective Date

Author

Approved by

Remarks

Job Description – [Senior Territory Service Representative – Operations]

1.0

July 2026

Talent Acquisition

CHRO

Initial release

Job Title

Senior Territory Service Representative – Operations

Function

Operations

Reports To

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Location

Branch / Service Centre (Location Agnostic)

Travel Required

25% ☐ 50% ☐ 75% þ

About DHL Blue Dart Express India:





Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics workplace and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Gr

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