About Us
The Law Offices of Mary Kennedy is a rapidly growing U.S.-based immigration law firm headquartered in Illinois, serving individuals, families, and businesses across the United States. As we establish and scale our Chennai office, we are looking for an experienced Operations Lead who is passionate about building high-performing teams, improving operational excellence, and delivering exceptional client service.
About the Role
The Operations Lead will oversee the day-to-day operations of our Chennai office, ensuring smooth coordination between legal teams, client services, administration, and U.S.-based stakeholders.
This is a hands-on leadership role where you will lead teams, optimize workflows, monitor performance, implement SOPs, and drive operational efficiency.
Key Responsibilities
Lead and supervise day-to-day office operations
Manage teams across Client Services, Front Desk, Caseworkers, and Administration
Ensure operational KPIs and SLAs are consistently achieved
Build, document, and improve Standard Operating Procedures (SOPs)
Monitor productivity, turnaround times,



and quality standards
Coordinate with U.S. leadership on operational priorities
Conduct team meetings, coaching sessions, and performance reviews
Support recruitment, onboarding, and employee development
Identify operational bottlenecks and implement scalable solutions
Utilize technology, AI, and automation tools to improve efficiency
Prepare operational reports and dashboards for leadership
Foster a culture of accountability, collaboration, and continuous improvement
Required Qualifications
5+ years of Operations leadership experience
Experience leading teams of 15–40 employees
Strong people management and coaching skills
Excellent communication and stakeholder management
Experience creating SOPs and process improvements
Strong analytical and reporting skills
Proficiency with Microsoft Office and operational reporting tools
Ability to manage multiple priorities in a rapid-paced environmen

📌 Operations Lead (Chennai)
🏢 Law Offices of Mary Kennedy
📍 Chennai