About Us
The Law Offices of Mary Kennedy is an established U.S. immigration law firm dedicated to providing exceptional legal services through innovation, technology, and operational excellence. As we continue expanding globally, we are seeking an experienced Operations Manager to lead and scale our India operations.
About the Role
The Operations Manager will be responsible for the strategic leadership of the Chennai office, driving operational excellence, workforce planning, process optimization, and organizational growth.
You will work directly with senior leadership in the United States to establish scalable systems while building a high-performance culture.
Key Responsibilities
Lead overall business operations for the Chennai office
Develop operational strategies aligned with company goals
Build and manage multiple operational teams
Drive process optimization and continuous improvement initiatives
Establish KPIs, dashboards, and performance management systems
Ensure compliance with company policies and quality standards
Lead workforce planning, hiring, training,



and succession planning
Manage cross-functional collaboration with legal, HR, finance, IT, and client services
Develop budgets and optimize operational costs
Implement AI, automation, and digital transformation initiatives
Present business performance reports to executive leadership
Create a culture focused on accountability, innovation, and operational excellence
Required Qualifications
10+ years of Operations Management experience
Minimum 5 years managing large operational teams
Proven success in scaling operations
Strong business acumen and strategic thinking
Experience managing KPIs, SLAs, and operational metrics
Excellent leadership, communication, and stakeholder management skills
Experience leading organizational change initiatives
Preferred Experience
Legal Services
Immigration Services
Qualified Services
BPO / Shared Services
Consulting
Corporate Operations
Leadership Competencies
Strategic T

📌 Operations Manager (India)
🏢 Law Offices of Mary Kennedy
📍 India