Charter's Infrastructure Intelligence and Analytics (IIA) team builds and operates the data platform and AI agent infrastructure that powers proactive network monitoring and autonomous investigation for Charter's network operations. The Platform Engineer VI serves as the offshore lead for IIA platform engineering, responsible for production support during offshore hours, data pipeline health, cost optimization, building/leading the offshore platform engineering team, and developing the application code, automation, and internal tooling that support these systems. This role requires the seniority to make independent architectural and operational decisions without escalating to onshore leadership during their shift.
Major Duties And Responsibilities
Production Support and Operations
Own production support during offshore hours. Serve as first responder for infrastructure incidents, pipeline failures, and agent downtime.
Monitor data pipelines feeding agents and anomaly detection models.
Ensure upstream data is landing on time and in expected format.
Triage and resolve production issues independently. Escalate to onshore only for decisions requiring architectural changes or cross-team coordination.
Maintain and improve monitoring dashboards for pipeline health, agent availability, and data freshness.
Cost and Resource Optimization
Build and maintain cost dashboards covering AWS infrastructure spend, AI compute/token costs, and third-party service costs.
Monitor token consumption across deployed agents. Identify cost anomalies and recommend optimization strategies.
Optimize resource utilization across compute, storage, and networking. Right-size infrastructure based on usage patterns.
Support pilot cost modeling: measure cost per user, project total cost at scale, and provide data for expansion decisions.
Data Availability and Pipeline Health
Ensure agents are getting the da
📌 Platform Engineer (Chennai)
🏢 Cognizant
📍 Chennai
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