Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Health Insurance

Unit

Aditya Birla Health Insurance Company Ltd

Location

MBC, Thane

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job (30 characters max)

TM-DM-Grv & Endrm-GM-3-Thn

Reports to: Poornata Position Title

TL-SrCM-Grv & Endrm-GM-Thn

Function

Services Operations

Reports to: Function

Services Operations

Department

Grievance, Service Operations

Reports to: Department

Grievance, Service Operations

Designation of the Employee

Assistant /Deputy Manager Grievance

Designation of the Manager

Team Lead - Grievance

Date of writing/updation of JD

01 st May 2021

Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)





The purpose of the role is to ensure timely and accurate customer resolution & responses to queries are provided which are received through emails & calls ensuring internal & external compliance in order to enhance customer satisfaction.

Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Business Workforce Number

(Max 254 Characters)

3

Unit Workforce Number

(Max 254 Characters)

Function Workforce Number

(Max 254 Characters)

Department Workforce Number

(Max 254 Characters)

Other Quantitative and Significant Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter

Delta improvement in CSAT score

Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)

About The Health Insurance Industry –

While the current market sees more than 15 non-life players in the private

📌 Team Member (India)
🏢 Aditya Birla Capital
📍 India